Established in 2005, Blackchair started as a professional services organization for delivering contact center and telecommunications solutions.

When our founders, Jason Owen and Nick Timmins, came face-to-face with the problem of poor CX operations and project quality in contact centers, they realized a change was long overdue.

This led to the development of the Blackchair platform— an automated CX management platform that streamlines and optimizes CX environments, enabling enterprises to maximize efficiency and delivery.

Over the last 15 years, our team has pushed the envelope, in terms of innovation and automation, and as a result, the Blackchair solution has been sold all over the world to some of the largest enterprises and brands.

Our solutions help vendors, partners, and enterprises tune into, and amplify, feedback from change, data, and automation practices. Our goal is to drive greater confidence in experimentation and adaptation. Change must be lean, continuous, and error-free so that businesses can adapt rapidly to demand